Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unopened and not missing parts.
To complete your return, we require a receipt or proof of purchase.


Refunds (if applicable)
Returns timeframe is applicable to our 14 or 30-day satisfaction refund policy. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain three days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact our Customer Team - 04 260 1727, use our website's Contact Us form or by mail -
VAPELAB

Ellis Owen EU LTD
33 Ghuznee Street, Wellington Central 6011 New Zealand

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact 

our Customer Team - 04 260 1727, use our website's Contact Us form or by mail -

VAPELAB
Ellis Owen EU LTD
33 Ghuznee Street Wellington Central 6011

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to
VAPELAB
Ellis Owen EU LTD
33 Ghuznee Street, Wellington Central 6011 New Zealand

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item of high value, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.